Politique d'expédition

Delivery and Shipping
 
Delivery
 
Vincent Sheppard NV seeks to ensure the fastest possible delivery. All delivery periods stated by us are purely indicative and Vincent Sheppard NV cannot be held responsible for delays incurred, beyond our control.
 
The buyer sends Vincent Sheppard NV a correct delivery address. If this proves to be an incorrect address, the responsibility will lay by the buyer and additional costs can be charged.

Each delivery problem (damage or shortage of products) should be reported within 48 hours on the number +32 056 46 11 11 or by mail (info@vincentsheppardservices.com). The article must be returned to us within 14 days after reception of the package. An exchange or a refund must be requested.
 
Shipping
 
Belgium: After receiving your payment, we will dispatch your parcel. Within 1 or 2 business days your package will be sent. The postal service will deliver the package to your home, normally within 24 hours after shipment. If you are not home, you will find a written notice in your mailbox and you will be able to pick up the package at the post office.
 
Netherlands: After receiving your payment, we will dispatch your parcel. Within 1 or 2 business days your package will be sent. The mail service will deliver the package to your home, normally within 3 working days after shipment. If you are not at home, you will find a written notice in your mailbox and will be able to pick up the package at the post office.
 
Europe: After receiving your payment, we will dispatch your parcel. Within 1 or 2 business days your package will be sent. The mail service delivers the package at home, normally within 6 working days after dispatch. If you are not home, you will find a written notice in your mailbox and you can pick up the package at the mail service.
 
You can also give up your work address or the address of a neighbor / wife or friend.
 
Vincent Sheppard NV cannot be held responsible for delays endured by shipment. According to the law of"remote buying" the maximum delivery time is thirty days, unless agreed otherwise. If the delivery period is not feasible, Vincent Sheppard NV will timely notify the Purchaser and the Purchaser shall be entitled to cancel the order at no additional cost. Any money paid will be reimbursed within a thirty days refund.
 
Shipping Costs
 
We reserve ourselves the right to change our shipping rates if necessary. Shipping costs are always clearly stated on your order confirmation and your invoice.

For shipping within Belgium, the following shipping costs will be charged depending on the weight of your parcel:

0kg–0.05kg: €1.60 shipping charge
0.05kg–0.1kg: €3.20 shipping charge
0.1kg–0.35kg: €4.80 shipping charge
0.35kg and up: €8.00 shipping charge

 
For shipping to Europe the following shipping costs will be charged:
0kg–0.05kg: €2 shipping charge
0.05kg–0.1kg: €6 shipping charge
0.1kg–0.35kg: €12 shipping charge
0.35kg and up: €19 shipping charge
 
Other
If you live in another country not listed above, please contact us. We are happy to help you.