Frequently Asked Questions
How can I order something from this webshop?
Can I change my order after I confirmed it?
When will my order be dispatched?
How can I know the status of my order?
What are the transport costs?
We aim at sending you the order in the most cost effective way. The costs involved depend on the size of the package. Please find in below PDF-document an overview of the current rates.
How can I pay? Can I pay cash on delivery?
Payment can only be made through Paypal. Paypal accepts Visa, Mastercard or American Express for your payment without having to create a Paypal account. After you confirmed your order, you will be brought to the payment page, where you can log in on your Paypal-account or pay by credit card. Payment by bacs or cash on delivery are not possible.
I have a non Belgian VAT-number. Can I buy without VAT?
Every transaction in this webshop is a national transaction according to Belgian legislation. This means we always have to sell with the 21 % VAT.
I would like to buy Vincent Sheppard furniture. Can I buy directly from this website ?
No, that is not possible. In this webshop we don’t offer furniture items. For the Vincent Sheppard Collection we refer to our website www.vincentsheppard.com which will provide you with all the information you need. Click the Contact-Dealer button to get the details of the retailer in your region.